Terms and Conditions

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In these Terms & Conditions, the “Organiser”, “Us”, “Our”, or “We” means The Boat House (the trading name of the riverside tavern (Strood)Ltd and “Event” shall mean the event, exhibition or show printed on this ticket.

1. Nobody will be allowed admission to the Event without a valid ticket or pass.

2. For the safety of people at the Event, the venue management and the Organiser reserve the right to refuse admission and conduct security searches as they deem appropriate.

3. All tickets or passes should be checked on purchase, as mistakes cannot always be rectified.

4. Tickets cannot be exchanged or refunded after purchase – unless agreed in writing by management’. Please note that duplicate tickets cannot be issued under any circumstances.

5. In the event that you are unable to attend due to any Covid-19 Government regulation or restriction introduced you cannot be refunded after the purchase.

6. In addition to the ticket price, your order may require payment of a booking fee per ticket, a transaction fee per order and/or other supplementary fees which may apply to the Event.

7. If the Event is rescheduled or moved, the Organiser will give you the options of either retaining or exchanging your tickets for the new date/location. If the Event is cancelled, you may be offered the option to transfer your ticket to a future event or a refund on your tickets. Please note that any Booking Fees and/or Transaction Fees are not refundable in these circumstances.

8. If the Event is rescheduled, changed, moved or cancelled the Organiser cannot be held responsible for any resulting costs you may incur for travel, accommodation and other related goods, services or compensation.

9. Defaced or altered tickets or passes will become void and the holder will be refused admission.

10. Tickets cannot be resold for commercial gain. If we have reason to believe that tickets have been re-sold, they will be invalidated, and the holder will be refused admission.

11. We may restrict the sale of tickets to a maximum number per person (allocation). We reserve the right to cancel tickets bought in excess of this allocation.

12. We reserves the right to refuse admission or to eject a ticket holder any person appearing to be intoxicated, under the influence of drugs, is showing signs of Covid-19 including a high temperature or a persistent cough, refuses to wear a mask when required to do so (unless they are unable to do so due to an underlaying health condition) that is or otherwise behaving dangerously or inappropriately, for any other behaviour likely to cause damage, injury, nuisance and annoyance or for failure to comply with the reasonable request of management.

13. The Event will operate in accordance with the latest UK Government and Public Health England guidelines regarding Covid-19 to keep you safe at our Events. As a result of these measures we may be required to manage the flow of visitors to specific areas of the Event.

14. We do not accept any responsibility for any loss or damage to personal property brought to the Event.

15. Visitors may be filmed, photographed or sound recorded for broadcast, publication or security purposes whilst at the Event by the Organiser and our trusted sponsors and partners.

16. Visitors are not permitted to bring animals to the Event with the exception of guide, assistance and hearing dogs.

17. In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drinks.

18. The relevant United Kingdom law will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to the Terms and Conditions.